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Your Privacy is very important. We are incredibly careful with any information you give us. This notice describes the privacy policy of doctorcookware.com. By visiting doctorcookware.com, you are accepting and consenting to the practices described in this Privacy Notice.
Who Controls the use of this Personal Information?
Any personal information provided to or to be gathered by Doctorcookware.com is controlled by Doctor Cook Limited, 21 Caldicott Court, Harrison Close, Hitchin, Herts SG4 9SL
What Information do we gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at Doctorcookware.com. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our web site and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather.
- Information You Give Us: we receive and store any information you enter on our web site or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
- Automatic Information: we receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies" and we obtain certain types of information when your Web browser accesses Doctorcookware.com.
- E-mail Communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Amazon.co.uk if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please let us know and we will remove you from our database.
- Information from Other Sources: we might receive information about you from other sources and add it to our account information.
Information about our customers is an important part of our business and we are not in the business of selling it to others.
- Affiliated Businesses We Do Not Control: We work closely with our affiliated businesses. In some cases, we may operate stores, provide services or sell product lines jointly with or on behalf of these businesses. You can tell when a third party is involved in your transactions and we share customer information related to those transactions with that third party.
- Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
- Promotional Offers: Sometimes we send offers to selected groups of customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please let us know and we will remove you from this database.
- Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Doctorcookware.com. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
- Protection of Doctorcookware.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of Doctorcookware.com, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
- With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
How Secure Is Information About Me?
- We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
- We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
- It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
What About Third-Party Advertisers and Links to Other Web sites?
Our site may include third-party advertising and links to other web sites We do not provide any personally identifiable customer information to these advertisers or third-party web sites These third-party web sites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on our web site directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party web sites are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices.
What Choices Do I Have?
- As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of some of the features on the web site
- If you do not want to receive e-mail or other mail from us, please adjust your preference choice or request to be removed from our database. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of Doctorcookware.com and orders placed with Doctorcookware.com, and it is your responsibility to review them for changes.)
Are Children Allowed to Use Doctorcookware.com?
Doctorcookware.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Doctorcookware.com only with the involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
If you choose to visit Doctorcookware.com, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of England & Wales. If you have any concern about privacy at Doctorcookware.com, please e-mail us a thorough description and we will try to resolve the issue for you.
Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Feel Free to Contact Us
Our Head Office is based in the heart of Hertfordshire in the Market Town of Hitchin. We can often be found testing our product at the Sunday Hitchin Craft Market, otherwise you're very welcome to come and see us or drop us a line:
Doctor Cook Limited
21 Caldicott Court, Harrison Close, Hitchin, Herts SG4 1SL
Tel: 0845 257 6396 or Fax: 01462 437 899
Alternatively, please fill out the form below and we will contact you via email.
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