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Our 30-day returns guarantee.
Our 30-day* returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty.
- Note: Our returns guarantee for large items delivered via specialist courier is limited to 14 days.
- This returns policy does not affect your statutory rights.
We are unable to exchange items that are not damaged, defective or incorrect (however, click here to find out what to do if you have received a damaged, defective or incorrect item).
In the event of Doctorcookware.com sending you a replacement for a damaged, defective or wrong item, you must return the item to Doctorcookware.com within 30 days. Doctorcookware.com reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Amazon.co.uk confirms we will issue a replacement.
If you choose to return the item to us, please email returns@doctorcookware.com for support with this process.
This returns policy does not affect your statutory rights.
Return an Item: 30-day Returns Guarantee
This returns policy does not affect your statutory rights.
- please note that we cannot accept returns if you deliver them to us by hand
- we will notify you via e-mail when we have processed your return--this may take up to three weeks
- for your protection we recommend that you use a recorded-delivery service if the value of the return is more than 50
Note: if you return an item/s to us using a pre-paid, personalized return label and the reason for the return is not because of an error on our part and the item is not defective, we will deduct the cost of return postage from your refund.
If you choose to return the item to us, please email returns@doctorcookware.com for support with this process.
Specific rules apply to the return of damaged, defective or incorrect items.
Return a Damaged, Defective or Incorrect Item
This returns policy does not affect your statutory rights.
If the item was damaged in transit
- If you take delivery of a doctorcookware.com package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange.
If the item is defective
- You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, please contact us directly. If you choose to return the item to us, please email returns@doctorcookware.com for support with this process.
If we sent you an item you did not order (an "incorrect" item)
- As soon as you find out we've sent you an incorrect item, please contact us via email returns@doctorcookware.com. Send the incorrect item back to us and we'll make sure you are not charged for it. If you want us to replace the item we sent you with the item you ordered, let us know when you contact us by email at returns@doctorcookware.com.and we'll send you the correct item as soon as we can.
Note: in the event of doctorcookware.com sending you a replacement for a damaged, defective or incorrect item, you must return the original item to doctorcookware.com within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.
Doctorcookware.com will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Our Refunds Policy
Our refunds policy does not affect your statutory rights. Some notes about refunds:
- When you send your item back to us we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
- You can also view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account after four weeks from the day you sent us your return, please contact us for further assistance.
Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
- where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
- where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
- we will refund only standard (Airmail) postage charges for items delivered outside the UK
- where we collect an item from you, we reserve the right to recover the costs of collection from you.
- We will not refund the cost of gift wrapping, your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.
